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My Tickets

My Tickets section is designed for you to view, create, and search for your support tickets.
At ULedger we care about your concerns and questions, so we have made it easy for you to contact us without leaving our main application! Go to the My Tickets tab, where you can create tickets, view submitted tickets, and track interactions with the Support Center team.

Main Page

On the main page, you will find all the tickets you have submitted to the ULedger Support Team, including their status, priority, and the date they were submitted
My Tickets View

Create a ticket

In order to create a ticket click on the Create a Ticket button located on the top-right side of your screen
Create a New Ticket
A pop-up box will be displayed, fill out the form with your inquiry, attach any files(up to three) that might help us resolve your issue easily, and click on the Submit button.
Create a New Ticket Form
Once Submitted, a successful flash message will be displayed indicating that your ticket has been created, and a Support Team member will get in contact with you shortly.

Ticket details

In order the see the details of a ticket, such as the responses, attachments, and details of a ticket, just click on the card of the ticket you want to review, and you will be redirected to the details page.
Ticket Details

Respond to a ticket

To respond to a ticket, click on the ticket you want to respond to and navigate to the bottom of the page and click on the Reply Ticket button, this will redirect you to our Support Center Portal page
Reply to a Ticket button location
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Here you will have to sign in using the same credentials you use for your ULedger Account
First, click on the Are you a customer? Login link
ULedger Support Center Portal Login for Customers
Follow sign in instructions
SAML SSO through ULedgerNET IDP
Once you are logged in, click on Click here to add comment textbox
Replying to a ticket
Enter your response and click on the Reply button
Submitting a Reply to the Ticket
Last modified 11mo ago